Every conflict we face in life is rich with positive and negative potential. It can be a source of inspiration, enlightenment, learning, transformation and growth or rage, fear, shame, entrapment and resistance.
We live in a discordant world. Things often do not go the way we would like them to. This is particularly true when it comes to our jobs. On the job, conflicts arise between us and our coworkers, our supervisors, our clients, our vendors and with others in our work environment. In our personal lives, we run into conflicting situations with people in our community, members of social and recreational organizations to which we belong, political adversaries and frequently, with members of our family. Even when we are not directly involved in the conflict, we may be adversely affected by the situation and may become involved in resolving it.
This book examines the causes of conflict and provide guidelines on how to deal with them. Identifying the sources of conflict so we may determine ways to avoid them. Uncovering hidden conflicts and getting them out in the open. Developing guidelines for keeping conflictive situations productive. Moving beyond conflict without harboring resentment. Identifying personal hot buttons and how to deal with disagreements. Seeing others’ perspectives and presenting our opinions for greater acceptance. Failure to resolve conflict in our personal relations can result in long-term resentment and ultimately the loss of friends or social ostracism
This book discusses the techniques of effective negotiation and learn how to prepare for a fruitful discussion about an area in which we disagree. We’ll also learn how to present the best arguments for our point of view and know when and how to reach satisfactory compromises, including the importance of reaching a “win-win” solution. So that each party feels that the solution found benefits him or her.
Dale Breckenridge Carnegie, originally Carnagey until 1922 and possibly somewhat later,(November 24, 1888 – November 1, 1955) was an American writer, lecturer and the developer of famous courses in self-improvement, salesmanship, corporate training, public speaking, and interpersonal skills. Born in poverty on a farm in Missouri, he was the author of "How to Win Friends and Influence People" (1936), a massive bestseller that remains popular today. He also wrote "How to Stop Worrying and Start Living" (1948), "Lincoln the Unknown" (1932), and several other books. One of the core ideas in his books is that it is possible to change other people's behavior by changing one's reaction to them.
Dale Carnegie&Associates, started by the author of the 1936 bestseller "How to Win Friends and Influence People", teaches sales, teamwork, and public-speaking skills. The company, founded in 1912, runs courses and franchisees operate offices in more than 85 countries. Dale Carnegie's enduring self-improvement and job skills message has reached some 8 million people, who have completed training courses and seminars over the years. The company, which boasts a training staff of more than 2,700, offers multilingual courses for individuals and custom-made programs for corporations such as AT&T, Coca-Cola, and BASF.
* The website www.colibri.bg is optimized 
